NHL Network Online Help  
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Minimum System Requirements
FAQ
Terms of Service
Privacy Policy
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Minimum System Requirements

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In order to fully enjoy your NHL Network Online experience it is recommended that your computer meets or exceeds the following system requirements:

Minimum Windows Requirements


Minimum Mac Requirements


Frequently Asked Questions


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Why are my videos taking so long to start and/or very choppy?

This is most likely due to low internet bandwidth. It is required that you have either a Cable or DSL modem providing at least 300 kbps download speed. Make sure you are not downloading music, movies, or games at the same time as this consumes your bandwidth. Note that if you are on a shared network, other people may be consuming your bandwidth. For example if your children are using the web at the same time you are. Contact your internet provider if you suspect you are getting less internet bandwidth then you should.


Why is my video not playing?

Make sure you have pressed the play button for your video and wait a minute or two. If you still cannot play the video then your issue may be due to the following:

  • Low Memory - if your computer has less then the minimum 256 MB of memory or you are running many applications at the same time, close other applications before playing a video.
  • Low Bandwidth - it is required that you have either a Cable or DSL modem providing at least 300 kbps download speed. Contact your internet provider if you suspect you are getting less then this speed.
  • UDP - Certain network situations may prevent proper UDP media streaming in Windows Media Player. In your Windows Media Player Options, go to the Network tab, try clearing the "UDP" checkbox. Please see this Microsoft Knowledge Base article. *
  • Low Hard Drive Space - Windows Media Player temporarily stores videos on your hard drive for play back. Make sure you have at least 300 Megabytes of space free. *

Why is my audio playing, but my video is black or distorted? *

Make sure you have "Use overlays" checked in the performance tab in Windows Media Player. To do so:
  1. In Windows Media Player, click on the menu item "Tools-->Options"
  2. Click on the "Performance" tab
  3. Click on the "Advanced" button (located in the video acceleration section)
  4. Ensure the checkbox for "Use overlays" is checked (you may need to check "Use video mixing renderer" first)
          

Notes:
* While most videos play in Flash Video format, some Live Events can play in Windows Media format. Certain problems may occur when viewing this type of video.

Can I share videos, or embed videos in my website or blog?

Yes - for most videos, you can click on "Share" in the lower right corner of the video to display the sharing and embedding links.

Please note the following:
  • To copy the share or embed text to the clipboard, click on the "Copy" button next to the URL or Embed text fields
  • Copy the text in the "URL" field to get the link directly to the video that is currently playing.
  • Copy the text in the "Embed" field to get the HTML code that you can paste directly into your blog or website.
  • Note that clicking the "Auto Play" checkbox will generate the HTML embed code to automatically start the video when the page loads.
  • If you do not select "Auto Play", the video will appear on the page with a "Play" icon. This icon must be clicked in order to start the video.
  • You can change the size of the video by changing the width and height values in the embed code:
       <iframe width="480" height="360" frameborder="0"> ... </iframe>

Contact Us

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If you have any questions or comments feel free to contact us by clicking on the "Support" link at the bottom of the NHL Network Online.